Refund policy

8. RETURNS:

8.1 Any Products which are damaged or defective, or which are not otherwise in accordance with the Customer's order, or which the law provides may otherwise be returned to the Supplier.

8.2 The Customer may otherwise return Products to the Supplier and obtain a credit:

(a) except for specially purchased products, products specifically tailored for the Customer's requirements.

(b) provided that it does so within 14 days of delivery and a return authorization is obtained from the Supplier;

(c) provided that the Products are in their original condition;

(d) at the Customer's own expense, or to the Customer's account; and

(e) on the basis that risk in the Products remains with the Customer until the Products are received by the Supplier, and that a restocking or return fee may be charged.

8.3 Notwithstanding the provisions of this clause 8, the Supplier will not accept a returned Product where the Customer has caused the Product to become unmerchantable or failed to take steps to prevent the Product from becoming unmerchantable or the Product has become damaged by abnormal use whilst in the possession of the Customer.